Refund and cancellation policy

Cancelling

• You can cancel anytime from your account page. No questions asked.
• Cancelling stops future renewals. You keep your plan until the end of the month you’ve already paid for, then move to the Free plan.
• You won’t be charged again after you cancel.

7-day refund on your first payment

If FinnGuru isn’t right for you, email us within 7 days of your first payment for a plan and we’ll refund that payment in full. This applies once per account.

Renewals

Monthly renewal payments aren’t refundable, including for unused days, because you can cancel before the next renewal at any time. We will refund a renewal if:

• you were charged after cancelling,
• you were charged twice for the same period, or charged the wrong amount, or
• FinnGuru’s paid features were unavailable for more than 72 hours in a row during that billing period because of a problem on our side.

Upgrades and downgrades

• Upgrading from Pro to Trader charges only the difference for the rest of the current month.
• Downgrading from Trader to Pro takes effect without a refund for the current month.

How to request a refund

• Email contact@finnguru.app from the email address on your FinnGuru account.
• Include the payment date and amount, or the payment ID from your Dodo Payments receipt, and the reason for the request.

We reply within 2 business days. Approved refunds go back to your original payment method. Banks usually take 5–10 business days to show the refund. When a refund is issued, the plan it paid for ends and your account moves to the Free plan.

Failed payments

If a renewal payment fails, paid features pause until the payment method is updated. You aren’t charged for a period where payment didn’t go through. Renewals on Indian cards use RBI e-mandates and can take up to 48 hours to confirm.

Chargebacks

Please contact us before disputing a charge with your bank. Most billing problems are quicker to fix directly.

Changes

We may update this policy. Changes apply to payments made after the updated date shown above.

Contact

Questions about this document? Email contact@finnguru.app.